Shipping

We have elected the Courier Guy as our chosen method of delivery. You will be able to select a delivery method from their service offerings during checkout.

International shipping is available. Shipping costs will be calculated during checkout using your chosen delivery address.

Delivery time will be dependent on your chosen product. Please do take note that an additional two to three-day processing time on your order may apply should the item be ordered in a specific colour or style. Our keratin tips are imported, so delays may occur when ordering this particular product.

Payment

All payments are managed by PayFast Secure Payments. Since 2007, PayFast has become the trusted online payment solution for over 65,000 merchants in South Africa, including businesses, causes and individuals. Accepted payment types include, Credit Card, EFT (South African Banks), Mastercard, Visa & Mobicred.

Absolutely! 

– PayFast is PCI DSS Level 1 Service Provider (the highest level).
– PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. – Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
– Your sensitive financial information (like credit/debit card details) is never sent to the people you pay! So you can send money without sending your financial information! So you don’t need to worry about paying people you don’t know.
– We make use of 3D Secure to further enhance the security of credit card transactions on PayFast.

Orders & Returns

All payments are managed by PayFast Secure Payments. Since 2007 PayFast has become the trusted online payment solution for over 65,000 merchants in South Africa, including businesses, causes and individuals. Accepted payment types include, Credit Card, EFT (South African Banks), Mastercard, Visa & Mobicred

We cannot add or subtract items once your order is paid. Our courier logging is automatic. Courier cancellation fee will apply immediately should you want to change your order, so please be sure before paying. In order to accurately create your custom colour, please come in and choose colour from the dye chart. Full payment is required and no return can be given on wigs and hairpieces. Please note that Tymeless Hair & Wigs does not take any responsibility or dissatisfaction for late delivery or courier company related issues. Courier companies is just the 3rd party who deliver from A to B.

Due to hygiene issues, our hairpieces and wigs cannot be returned or exchanged.  We urge you to rather book an appointment to view our wigs and hairpieces in-store to ensure the style, colour, and fit. Courier or postage fee cannot be refunded on a return due to wrong order placed, wrong address filled by customers or total loss by post office/postnet.  Tymeless Hair & Wigs take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.